Help · Updates and troubleshooting

Mailroom can’t connect or sign in

Wrong password, app passwords, and other common fixes.

The password isn’t accepted. Most providers want an app password for apps like Mailroom, not the one you use on their website: Gmail, iCloud, Yahoo, AOL and Fastmail all do, and Gmail only offers them once 2-Step Verification is on.

Signed out every week (Sign in with Google). Your own Google app is in Testing. Publish it in Google Cloud Console to stay signed in.

Mail isn’t arriving. The status at the bottom of the sidebar says what’s wrong. Choose Mailbox › Get All New Mail (⇧⌘N) to check now. Changes you make offline go out once you’re back.

macOS asks about the Keychain. Mailroom keeps its encryption key there. Choose Always Allow.

Snoozed mail didn’t come back. It comes back when Mailroom is open; if it was closed, it comes back when you next open it.

Still stuck? Email us.

Still stuck? email hello@anatolilabs.com. A person reads every message.